IMPORTANT: Remote support will not be provided to individuals that are not on the church's account. This is done to protect your data. If you need to add or remove someone from your account, call us for instructions on how to proceed.
Remote support is only available to customers who have a Technical Support Agreement. You must have a high speed internet connection before clicking a link below.
Technical support is your safety net. When you need help, our Support Center staff is waiting to assist you. Our staff is friendly, patient, understanding, and knowledgeable.
With a Technical Support Agreement you can:
- Call during office hours and ask technical questions.
- Get help in understanding how to perform a task.
- Solve problems that would otherwise take you hours to resolve.
If scheduled, technical support can be made available to you during evening or weekend hours. Many churches have volunteers who come in after their regular job and need support after hours. Just reserve some time when you might need it.
With all new purchases (not including upgrades), you receive 90 days of free technical support and we encourage our new users to take advantage of it. After the initial 90 day time period has passed, you may purchase tech support for one of the lowest prices in the industry.
Call any of the numbers below for assistance. If you are sent to voicemail, please leave your name, customer number if available, and a brief description of your problem or question and one of our technical support agents will get back in touch with you as soon as possible.
E-mail support is limited to quick yes or no questions for current support customers only. You must provide your name, church name, phone number, and zip code to confirm support.
Support Center Hours
Monday - Thursday: 9am - 5pm EST
Friday: 9am - 4pm EST
Weekend and after-hours help available by appointment.