Common Errors

"You Are Only Allowed 20 Records In the Demo Version"

If you are getting this message and you have purchased the full program, you need to enter your unlock numbers under Setup -> Enter Unlock Numbers. Your unlock numbers can be found on your CD sleeve. You only need to do this once.

"Error Accessing an Unnamed File Past Its End"

Close ChurchPro and open up your File Explorer (Right-click the "Start" button and click "Explore" for Windows 7 and earlier, Windows 8 has an icon for the file explorer in the toolbar). Make sure hidden folders are visible. To do this click Tools -> Folder Options -> View tab -> Show hidden files and folders. Next, navigate to the C:\Users\YourUserName\AppData\Roaming\Corel\Paradox11RT\ConfigDir folder. You will see two files: PDX_EN_RUN_bars.cfg and PDX_EN_RUN_sbar.cfg. Delete these two files and reopen ChurchPro.

"Network Initialization Failed"

User Account Controls are interfering with ChurchPro. One solution to this problem is to turn off your user account controls (Control Panel -> User Accounts -> Change User Account Control Settings) and restart your computer. If you do not want to disable your user account controls, you can set ChurchPro to run with administrative privileges. To do this, right-click the ChurchPro icon on your desktop and click "Properties". Under the "Shortcut" tab, click "Advanced..." and check "Run as Administrator".

"Index Out of Date"

In most cases this is a network-related error. If ChurchPro is networked, go to the server computer and take a full backup. Make sure ChurchPro is closed on all client computers. Open ChurchPro and click the "Tools" icon at the top (the icon is a picture of a toolbelt). Click the "Repair" button under the "Accessories" column. Click "Repair a ChurchPro 2013 table" (or whatever year you are using) and the "Paradox tables check and repair utility" box will appear. Make sure you are in the correct directory in the "Select directory" field, ex: If you are using ChurchPro 2013, the directory should be C:\ChurchPro\ChurchPro2013. Under "Select table to process", select "All Tables". Make sure "Rebuild corrupted tables" is selected on the left-hand side under "Rebuild scope". Click "Start". If you have password protected tables you will be prompted to enter your passwords during this process. You may also be asked to put a password in for the "PASSWORDS" table, simply click "Skip". Close out of the repair utility once the repair process is complete.

"General Protection Violation" When Trying to Print

This error is caused by the printer name being too long. To shorten your printer name, open up Control Panel and go to "Devices and Printers". Find the printer that you are trying to print to and right-click the icon and left-click "Printer Properties". Under the "General" tab, shorten the printer name to around 20 characters (including spaces). Click "Apply" and then "OK".

Names Not Showing on Giving Statements

This happens when a giver is not assigned a statement name. To fix this, go to the contributions module and click the "Statement Name" button on the right side. When the statement name module opens, click the "Update" button. This will update all of the statement names in your database and should fix your reports.

Bugs

If you have found a bug in the program there may be a patch available to fix it. Click here for instructions on how to download patches. If you have installed the patch and it did not fix the problem, please call us at 443-640-6181 to report the bug and we will have a patch available as soon as possible.